Returns & Exchanges
Returns & Exchanges
Support for pieces that need a second look.
Casovia is here to help when a furniture or home decor piece is not quite right for your room. This page explains how to begin a return or exchange request, what information to prepare, and how our team reviews each case with care.
Please contact us first at info@casovia.lol so we can review your order details and guide you through the correct next step.
Policy Overview
A careful process for home pieces, materials, and condition.
Furniture and decor require thoughtful handling. To keep every request clear, we review the product category, item condition, packaging status, order information, and the reason for the return or exchange before confirming available options.
Reach out before returning an item.
Send your order details to info@casovia.lol. Our team will provide instructions so the item is handled correctly and sent to the right location if approved.
Condition matters for every request.
Items should be unused, clean, and in their original condition with packaging and included components whenever possible.
Exchanges depend on availability.
If a replacement piece or alternate item is available, we will guide you through the exchange path after reviewing your request.
Larger pieces need extra care.
For sofas, tables, storage furniture, beds, and other substantial items, keep protective materials until your request is resolved.
How To Begin
A clear return request starts with the right details.
To help us review your request efficiently, include the information below when contacting Casovia. Please wait for our response before shipping any item back.
- Order Share your order number, the name used on the order, and the product you would like us to review.
- Reason Tell us whether you are requesting a return, exchange, or support for an item concern.
- Photos For furniture, lighting, mirrors, storage, and decor, photos of the item and packaging can help us understand the request.
- Guidance Our team will review your message and provide the next steps based on item type, condition, and available options.
Eligibility Notes
What we look for when reviewing a request.
Every Casovia return or exchange request is reviewed carefully. These notes help protect furniture surfaces, textiles, decor finishes, mirrors, lighting, and storage pieces during the review process.
Original condition.
The item should be clean, unused, and free from new marks, installation changes, or signs of household wear.
Complete packaging.
Keep boxes, protective wrap, inserts, manuals, hardware, and included accessories until your request is complete.
Order verification.
We use your order details to confirm the item, shipping information, and the best support path for your request.
Safe handling.
Large or fragile pieces should remain protected while our team confirms instructions for return or exchange handling.
Helpful Details
Keep the process simple from the first message.
A little preparation helps us respond with clearer guidance, especially for furniture, rugs, mirrors, lighting, and decor pieces that need careful packaging and review.
Need Help With A Piece?
Tell us what happened, and we will guide the next step.
Contact Casovia with your order details, item information, and photos if relevant. We will review your return or exchange request with the same care we bring to every home piece.
